Job Description
Welcome to Horizon Hospitality Group, where we pride ourselves on delivering exceptional guest experiences in the heart of El Paso, Texas. We are currently seeking a dedicated and professional Full-Time Front Desk Agent to join our dynamic team.
If you have a passion for hospitality and thrive in a fast-paced shift environment, we want to hear from you. Our Front Desk Agents are the face of our brand, responsible for creating a welcoming atmosphere for guests and ensuring seamless operations around the clock.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently while maintaining a professional demeanor.
- Manage incoming phone calls, emails, and reservations with accuracy and speed.
- Process payments and handle cash transactions according to company policy.
- Assist guests with inquiries regarding local attractions, directions, and hotel amenities.
- Maintain a clean and organized front desk area and lobby space at all times.
- Handle guest complaints or issues promptly and escalate them to management when necessary.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Previous experience in a front desk or customer service role preferred.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and property management systems.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must be professional, friendly, and able to multitask effectively in a busy environment.