Job Description
Welcome to The Grand Hotel & Spa, where hospitality meets excellence. We are seeking a dedicated and charismatic Front Desk Agent to join our full-time team in the heart of Fresno, CA. As the first point of contact for our guests, you will set the tone for their entire stay, ensuring they feel welcomed, valued, and attended to with the highest standard of service.
We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that encourages professional growth. If you have a passion for creating memorable guest experiences and thrive in a fast-paced hospitality setting, we want to hear from you.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and ensure a seamless arrival experience.
- Communication: Manage incoming calls, emails, and messages with professionalism, directing inquiries to the appropriate department.
- Problem Solving: Address guest concerns and complaints promptly and efficiently to maintain high satisfaction levels.
- Operations: Process payments accurately, issue room keys, and manage the lobby area to ensure it remains organized and welcoming.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS) and handle mail and package deliveries.
- Team Collaboration: Coordinate with housekeeping, maintenance, and restaurant staff to ensure guest needs are met during their stay.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk or guest services role within the hospitality industry.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and experience with Property Management Systems (e.g., Opera, StayNTouch).
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Flexibility: Ability to work varying shifts, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).