Job Description
Welcome to Grand Horizon Hotels, where we redefine luxury hospitality in the heart of Los Angeles. We are currently seeking a dedicated and welcoming Front Desk Agent to join our dynamic team, specifically for our high-demand Weekend Shift.
As the face of our brand, you will play a pivotal role in creating memorable first impressions for our guests. We pride ourselves on exceptional service, and we are looking for someone who embodies our core values of integrity, warmth, and professionalism.
Why Join Us?
- Competitive hourly wage ($20.00 - $25.00).
- Employee discount on hotel stays and dining.
- Opportunity for career growth within a top-tier hospitality group.
- Supportive and team-oriented work environment.
Responsibilities
- Greet and welcome guests with a warm, personalized demeanor upon arrival.
- Manage the check-in and check-out processes efficiently using our Property Management System (PMS).
- Handle incoming phone calls, emails, and walk-ins with professionalism and poise.
- Resolve guest inquiries and complaints promptly to ensure 100% guest satisfaction.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions accurately.
Qualifications
- Previous experience in hospitality or customer service is required.
- Must be available to work weekends (Saturday and Sunday).
- Strong computer literacy, including experience with POS or PMS systems.
- Excellent verbal and written communication skills in English.
- Ability to multitask in a fast-paced environment.
- High school diploma or equivalent is required.
- Professional appearance and demeanor.