Job Description
Join our award-winning downtown Boston hotel and become part of a dynamic hospitality team! We're seeking dedicated Full-Time Hotel Front Desk Agents to deliver exceptional guest experiences in a fast-paced, 24/7 environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Perfect for professionals passionate about service excellence and adaptable to shift work schedules.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel systems
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns with empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through consistent service delivery
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Flexible availability including nights, weekends, and holidays
- Strong communication and conflict resolution abilities
- Attention to detail and multitasking skills
- Basic math and cash handling competency
- High school diploma or equivalent required