Job Description
Are you a natural conversationalist with a passion for hospitality? Grand Horizon Hotels & Resorts is currently seeking a dedicated Front Desk Agent to join our elite team in the heart of Illinois. We pride ourselves on delivering exceptional guest experiences, and we are looking for individuals who share our commitment to excellence.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. Whether you are looking for a local career in Mesa, AZ or expanding your horizons in Illinois, we offer a dynamic environment where your skills can shine.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on stays and dining.
- Career advancement opportunities within a top-tier hotel chain.
- A supportive and inclusive work culture.
Responsibilities
- Manage the front desk operations, including check-in, check-out, and room key distribution.
- Handle all incoming telephone calls and email inquiries with professionalism and efficiency.
- Process payments and resolve any billing discrepancies accurately.
- Maintain the cleanliness and organization of the lobby, reception area, and public spaces.
- Assist guests with local recommendations, directions, and special requests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Upsell hotel amenities and promote our loyalty programs to maximize revenue.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or in a similar customer service role is preferred.
- Strong computer literacy and proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- The ability to work flexible shifts, including evenings, weekends, and holidays.
- A professional appearance and a friendly, outgoing personality.