Job Description
Join our award-winning team at Grand Plaza Hotel in Oklahoma City! We're seeking energetic and customer-focused Front Desk Agents to create memorable guest experiences. This part-time role offers flexible hours while letting you develop hospitality leadership skills in a dynamic environment. Enjoy competitive pay, complimentary meals, and career growth opportunities within our luxury hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out procedures with attention to detail
- Handle reservation inquiries and optimize room assignments for maximum occupancy
- Resolve guest concerns promptly using de-escalation techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and service excellence
- Utilize property management systems to track guest preferences
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or hospitality experience
- Proficient with Microsoft Office and reservation software
- Exceptional communication and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of hotel operations and local attractions
- Ability to stand for extended periods and lift up to 25 lbs