Job Description
Join our award-winning team at Grand Plaza Hotel, Sacramento's premier luxury destination! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and concierge services. Perfect for hospitality professionals seeking flexible hours with growth opportunities in a vibrant downtown setting.
Enjoy competitive pay, complimentary hotel stays, and a supportive team culture. If you're passionate about service and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Efficiently process guest check-ins/check-outs using property management systems
- Manage reservations, room assignments, and billing transactions
- Provide concierge services, local recommendations, and issue resolution
- Maintain accurate guest records and ensure data security compliance
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries with professionalism and discretion
- Participate in shift handovers and daily briefings
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality or related field
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Sacramento attractions and transportation