Job Description
Are you a natural people person looking for a rewarding career in hospitality? Grand Plaza Mesa is currently seeking a dedicated and friendly Front Desk Agent to join our dynamic full-time team. We pride ourselves on delivering exceptional guest experiences, and we are looking for someone who shares our passion for service excellence.
Why Join Our Team?
- No Experience Necessary: We provide comprehensive on-the-job training to the right candidate.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Modern Work Environment: Join a thriving property in the heart of Mesa.
We are looking for someone who is reliable, organized, and ready to be the welcoming face of our hotel.
Responsibilities
- Welcoming guests with a warm and professional demeanor upon arrival.
- Managing front desk operations, including efficient check-ins, check-outs, and key management.
- Answering incoming calls, responding to emails, and routing inquiries appropriately.
- Assisting guests with local recommendations and resolving any immediate concerns or requests.
- Maintaining a clean, organized, and welcoming reception area at all times.
- Processing payments and handling cash transactions with a high level of accuracy.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus, but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and property management systems.
- A professional appearance and a friendly, outgoing personality.
- Ability to stand for extended periods and work flexible shifts, including weekends and holidays.