Job Description
Are you a people person looking for a rewarding career in a dynamic environment? We are expanding our team and are seeking a professional and friendly Front Desk Agent to join our award-winning hospitality group. This is an excellent opportunity for individuals looking to start a career in the service industry with no experience required.
In this role, you will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they arrive. If you possess a positive attitude, strong communication skills, and a desire to excel, we want to hear from you.
What We Offer:
- Competitive hourly wage ($18.00 - $22.00)
- Full-time hours with comprehensive benefits package
- Opportunity for career advancement within the company
- Training and mentorship for new hires
Responsibilities
- Greet and warmly welcome guests upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including answering multi-line phones and directing calls efficiently.
- Check guests in and out accurately, processing payments and handling inquiries.
- Maintain the cleanliness and organization of the reception area and lobby.
- Sort and distribute mail and packages to appropriate departments or guests.
- Assist visitors with directions and provide information about local amenities and services.
- Handle basic customer service issues and escalate complex matters to management.
Qualifications
- No prior experience required; we provide on-the-job training.
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to multitask in a fast-paced environment.
- Professional appearance and demeanor.
- Must be available to work flexible hours, including weekends and holidays.