Job Description
Are you a hospitality enthusiast looking to make an impact in the vibrant heart of the Bay Area? Join our prestigious hotel in Oakland, CA, where every guest experience is crafted with precision and care. We are seeking dedicated professionals to join our full-time staff and elevate our service standards.
As a key member of our team, you will be the face of our brand, ensuring that every visitor feels welcomed, valued, and comfortable during their stay. We offer a dynamic work environment, competitive benefits, and opportunities for professional growth within the luxury hospitality sector.
Why Join Us?
- Competitive hourly wage and comprehensive benefits package.
- Employee discounts on dining and room stays.
- Training programs to advance your career in hospitality.
Responsibilities
- Manage daily front desk operations, including check-ins, check-outs, and efficient room assignments.
- Resolve guest inquiries and complaints with a focus on exceeding customer satisfaction and problem-solving.
- Assist in housekeeping coordination and quality control to ensure pristine room conditions.
- Handle cash and credit transactions accurately, maintaining daily financial logs and reports.
- Conduct safety inspections and enforce hotel policies and procedures.
- Collaborate with the kitchen and maintenance teams to ensure seamless operations.
Qualifications
- High school diploma or GED equivalent is required; hospitality certification is a plus.
- Minimum of 2 years of experience in a front desk or guest services role is preferred.
- Proficiency in property management systems (PMS) such as Opera or Micros.
- Strong verbal communication, interpersonal, and conflict resolution skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must possess a friendly, professional demeanor and a passion for service.