Job Description
Are you a welcoming personality ready to start your career in hospitality? Join the dynamic team at Horizon Hospitality Solutions in the heart of Oklahoma City. We are currently seeking a dedicated Front Desk Agent to provide exceptional service to our guests. This full-time position offers a fantastic opportunity to work in a fast-paced environment with flexible shift work schedules. If you thrive in customer service and want to grow your professional career, we want to hear from you.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor, ensuring a smooth check-in and check-out process.
- Manage front desk operations, including answering multi-line phones, responding to emails, and handling guest inquiries promptly.
- Process payments accurately using property management systems and handle cash reconciliation.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Resolve guest complaints and requests with empathy and efficiency to ensure high satisfaction scores.
- Collaborate with housekeeping and maintenance teams to address guest needs and maintain room availability.
Qualifications
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills with a focus on hospitality.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- A high school diploma or equivalent is required.