Job Description
Join our award-winning luxury hotel in the heart of Sacramento as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier downtown location. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive benefits and career growth opportunities in California's vibrant capital city.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and guest inquiries with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly to ensure satisfaction
- Upsell hotel amenities and services to maximize revenue
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Sacramento attractions and services
- High school diploma or equivalent required
- Valid California driver's license preferred