Job Description
We are seeking a dynamic and professional Front Desk Agent to join our hospitality team in the heart of Tampa. As a premier hotel in the area, we pride ourselves on delivering exceptional guest experiences. In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive.
Why Join Us?
- Competitive hourly pay and comprehensive benefits package.
- Opportunity for professional growth and career advancement within a leading hotel brand.
- Employee discounts on dining and hotel stays.
- A supportive and inclusive work environment.
If you have a passion for hospitality and excel in a fast-paced environment, we want to hear from you.
Responsibilities
- Check guests in and out efficiently, ensuring accurate registration and payment processing.
- Answer and direct phone calls and emails promptly and professionally.
- Manage reservations and room assignments using our Property Management System (PMS).
- Address guest inquiries, complaints, and requests in a calm and solution-oriented manner.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a hotel front desk or customer service role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and PMS software (e.g., Opera, Micros).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.