Job Description
Are you looking for an exciting opportunity in the hospitality industry? The Grand Manhattan Hotel is currently seeking enthusiastic and dedicated individuals to join our expanding team. We pride ourselves on being a premier destination in New York City and are looking for passionate people who want to build a career in luxury service.
Our team members are the face of our brand, and we believe in promoting from within. We offer a dynamic work environment with no prior experience required—just a great attitude and a willingness to learn. We provide comprehensive on-the-job training to help you succeed in roles such as Front Desk, Concierge, or Housekeeping.
Why Join Our Team?
- Competitive hourly pay with gratuity opportunities.
- Full medical, dental, and vision insurance.
- Employee discounts on dining and local attractions.
- Flexible scheduling and career advancement pathways.
- A supportive and professional work culture.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures with efficiency and grace.
- Respond to guest inquiries, requests, and complaints in a professional and timely manner to ensure 5-star satisfaction.
- Maintain a clean, welcoming, and organized environment in lobbies, hallways, and public areas.
- Handle incoming phone calls and messages with courtesy, transferring them to the appropriate department.
- Assist in coordinating special guest requests, such as restaurant reservations or transportation.
- Collaborate with other departments to ensure a seamless guest experience.
Qualifications
- High school diploma or GED is preferred, but not required for entry-level positions.
- Strong interpersonal and communication skills.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Willingness to learn and adapt to a fast-paced, high-volume hotel environment.
- A friendly, positive demeanor and a genuine desire to help others.