Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Plaza Hotel. This critical role ensures seamless guest experiences during evening hours while maintaining operational excellence. You'll be the first point of contact for arriving guests, managing check-ins, resolving issues, and upholding our brand's premium service standards. Enjoy a dynamic work environment with competitive compensation, comprehensive benefits, and opportunities for career advancement.
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel management systems
- Address guest inquiries and resolve service issues with professionalism
- Monitor security protocols and manage access for authorized personnel
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage financial transactions accurately
- Maintain detailed logs of incidents and guest communications
- Perform end-of-night reconciliation and report generation
Qualifications
- Minimum 1 year front desk or hospitality experience
- Strong customer service orientation with problem-solving skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work independently during overnight hours
- Valid California driver's license (for airport shuttle duties)
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required