Job Description
Join our award-winning Memphis Grand Hotel team as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to create memorable guest experiences in the heart of Tennessee's vibrant music scene. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. If you're passionate about exceptional service and ready to grow in hospitality, we encourage you to apply today.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service excellence
- Assist with special events and VIP guest requests
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Office, PMS systems)
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Tennessee hospitality certification a plus