Job Description
Join the vibrant hospitality scene of New Orleans with a premier weekend hotel operations role at The Grand Orleans Hotel. We're seeking dynamic professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to work in the heart of the French Quarter while supporting our luxury accommodation's seamless operations.
Responsibilities
- Manage weekend front desk operations including check-in/check-out processes and VIP guest services
- Coordinate housekeeping, maintenance, and security teams for optimal weekend performance
- Handle guest inquiries, complaints, and special requests with exceptional problem-solving skills
- Oversee weekend event setup and breakdown for in-house functions and conferences
- Monitor daily revenue management tasks and weekend occupancy reports
- Train and mentor new staff on weekend-specific operational procedures
- Ensure strict adherence to brand standards and safety protocols
Qualifications
- Minimum 2 years hotel operations experience with weekend shift availability
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Exceptional conflict resolution and customer service abilities
- Valid Louisiana Food Handler's Card (or willingness to obtain)
- Ability to work efficiently in high-pressure weekend environments
- Strong multitasking and team leadership skills
- Flexible availability including Friday evenings, Saturdays, and Sundays
- Basic knowledge of New Orleans tourism and attractions