Job Description
Are you a welcoming face looking for an exciting career in the hospitality industry? The Warwick Hotel Philadelphia is seeking a dedicated and professional Front Desk Agent to join our elite team. We pride ourselves on providing exceptional service and creating memorable experiences for our guests.
As a Front Desk Agent, you will be the first point of contact for our guests. You will manage check-ins and check-outs, handle inquiries with grace, and ensure our hotel operates smoothly. If you have a passion for hospitality and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently using our Property Management System (PMS).
- Handle incoming phone calls, emails, and face-to-face inquiries regarding hotel services, reservations, and local recommendations.
- Resolve guest complaints and issues promptly and professionally to ensure guest satisfaction.
- Assist with concierge services, including restaurant reservations and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hotel front desk operations or customer service preferred.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.