Job Description
Are you a hospitality enthusiast ready to elevate guest experiences? The Raleigh Collection is currently seeking a dedicated and charismatic Full-Time Front Desk Agent to join our prestigious team in Raleigh, North Carolina.
As the face of our hotel, you will play a pivotal role in ensuring every guest feels welcomed, valued, and attended to. We are looking for a self-starter who thrives in a dynamic environment and possesses a genuine passion for service excellence.
What We Offer:
- Competitive hourly wage ($15.00 - $18.00).
- Comprehensive health, dental, and vision insurance.
- Employee travel discounts and dining perks.
- Opportunities for career advancement within a top-rated brand.
Responsibilities
- Execute seamless check-in and check-out procedures for all guests with accuracy and efficiency.
- Manage incoming phone calls, emails, and in-person inquiries with a professional and polite demeanor.
- Resolve guest complaints and special requests promptly to ensure 100% guest satisfaction.
- Maintain the cleanliness and aesthetic appeal of the reception area and lobby spaces.
- Process financial transactions, including cash handling and credit card authorizations, while adhering to security protocols.
- Cross-train in other hotel departments, such as concierge services and night audit.
- Stay updated on local attractions, events, and amenities to provide accurate recommendations.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Exceptional verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong problem-solving skills and a proactive attitude.
- Professional appearance and grooming standards are mandatory.
- Ability to stand for extended periods and manage multiple tasks simultaneously.