Job Description
Join the Summit Hotel Group team as a Front Desk Agent and become the welcoming face of our brand. We are seeking a friendly, organized, and proactive professional to manage our front operations in the heart of Raleigh, NC. This is an excellent opportunity for individuals looking to launch a hospitality career with no experience required.
At Summit Hotel Group, we believe in investing in our team. You will be the first point of contact for our guests, ensuring their stay is seamless and memorable. If you have a positive attitude and a strong work ethic, we provide the training and environment you need to thrive.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Comprehensive training program for new hires.
- Opportunities for career advancement within the company.
- A supportive and inclusive company culture.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression and addressing any immediate needs.
- Check-In/Check-Out: Efficiently process guest check-ins, check-outs, and room changes using hotel management software.
- Communication: Answer incoming phone calls and emails promptly, providing information about amenities, local attractions, and hotel policies.
- Operations: Handle cash, credit card, and check payments accurately, balancing daily settlements at the end of the shift.
- Coordination: Communicate effectively with housekeeping and maintenance teams to ensure guest rooms are clean and ready for occupancy.
- Problem Solving: Address guest inquiries and resolve any issues or complaints in a professional and timely manner.
- Security: Monitor front desk security and access control, ensuring the safety of guests and property.
Qualifications
- No Experience Required: We are looking for candidates eager to learn; prior hospitality experience is a bonus but not mandatory.
- Education: High school diploma or GED equivalent is preferred.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Technical Skills: Basic computer literacy and the ability to learn new property management systems quickly.
- Physical Demands: Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Schedule: Ability to work flexible hours, including weekends, holidays, and evenings.
- Professionalism: A neat, professional appearance and a friendly, outgoing personality.