Job Description
Are you a people person looking for a rewarding career in the hospitality industry? The Grand Houston Hotel is seeking a friendly and reliable Front Desk Agent to join our dynamic team. We value customer service above all else and offer comprehensive on-the-job training for candidates with no prior experience.
As a member of our team, you will be the face of our hotel, ensuring every guest feels welcomed and valued. This is an excellent opportunity to start your career in a premium environment. If you are energetic, organized, and ready to learn, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Check guests in and out efficiently using our property management system.
- Answer phone calls and respond to emails regarding reservations and inquiries.
- Handle cash transactions and process payments accurately.
- Assist guests with local recommendations, directions, and concierge services.
- Monitor the lobby area to ensure a clean, safe, and welcoming environment.
- Resolve guest concerns and complaints with a focus on satisfaction.
Qualifications
- Must be at least 18 years of age.
- High school diploma or equivalent is preferred but not strictly required.
- Excellent communication and interpersonal skills.
- Ability to stand and walk for extended periods.
- Strong attention to detail and problem-solving abilities.
- Reliable transportation and a positive attitude.
- Willingness to work flexible shifts, including weekends and holidays.