Job Description
Welcome to Grand Horizon Hotels, a premier destination known for exceptional service and luxury accommodations. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of San Diego. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
As the face of our hotel, you will be responsible for creating a warm and welcoming atmosphere for our guests from the moment they arrive. We offer a competitive salary, comprehensive benefits, and a supportive work environment that fosters growth and career advancement.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $24.00.
- Comprehensive health, dental, and vision insurance packages.
- Generous employee discounts on hotel stays and dining.
- Opportunities for professional development and career advancement.
- A vibrant and inclusive company culture.
Responsibilities
- Check guests in and out efficiently, ensuring all registration information is accurate and complete.
- Manage hotel reservations, room assignments, and special requests with precision and care.
- Answer incoming phone calls and emails promptly, addressing guest inquiries and resolving issues in a professional manner.
- Process payments and post charges to guest accounts accurately using the property management system.
- Maintain the cleanliness and organization of the front desk area and lobby space.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
- Upsell hotel amenities and services to enhance the guest experience and drive revenue.
Qualifications
- High school diploma or equivalent required; prior experience in hotel front desk operations is a plus.
- Strong interpersonal and communication skills, with the ability to interact warmly with guests of all backgrounds.
- Proficiency in computer systems, specifically Property Management Systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Attention to detail and the ability to multitask in a busy front office environment.
- Previous experience in customer service or hospitality is highly preferred.