Job Description
Join our dynamic team as a Front Desk Agent in the heart of Charlotte, NC! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy daily pay options, flexible scheduling, and comprehensive training. This role is perfect for students, career changers, or anyone seeking a vibrant hospitality career. Work in a fast-paced environment where your smile and dedication make a difference every day.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with luggage and concierge services
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required - training provided
- Exceptional customer service mindset
- Strong communication and multitasking skills
- Basic computer literacy (MS Office, POS systems)
- Professional appearance and positive attitude
- Ability to work flexible hours including weekends/holidays
- Valid driver's license preferred