Job Description
Join our award-winning team at Grand Plaza Hotel, where hospitality meets innovation in the heart of San Francisco! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury urban retreat. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Immediate positions available – start your journey with us today!
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experiences
- Utilize property management systems efficiently
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid work authorization for immediate hire
- Basic knowledge of San Francisco attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required