Job Description
Are you passionate about creating unforgettable guest experiences? We are seeking a dynamic and detail-oriented Front Desk Agent to join the award-winning team at The Pendry San Diego. As the first point of contact for our guests, you will set the tone for their stay with warmth, efficiency, and a premium level of service.
Located in the heart of Balboa Park, The Pendry offers a unique blend of historic charm and modern luxury. In this role, you will be responsible for managing the front desk operations, ensuring seamless check-in and check-out processes, and acting as the primary liaison for our guests. If you thrive in a fast-paced environment and possess a flair for hospitality, we want to meet you.
Why Join Us?
- Competitive hourly wage ($19 - $25/hr)
- Comprehensive medical, dental, and vision insurance
- Discounts on dining and retail
- Opportunities for career advancement
Responsibilities
- Greet and welcome guests warmly, ensuring a seamless check-in and check-out experience.
- Manage high-volume phone inquiries and email correspondence with professionalism and speed.
- Resolve guest complaints or special requests promptly to ensure 100% guest satisfaction.
- Collaborate closely with housekeeping and maintenance teams to ensure room readiness and standards.
- Maintain the lobby and front desk area to a pristine standard at all times.
- Assist in the operations of the hotel's business center and concierge services when needed.
Qualifications
- High school diploma or GED required; hospitality or business degree preferred.
- Minimum of 1-2 years of experience in a luxury hotel or resort front desk environment.
- Proficiency in PMS (Property Management Systems) such as Oracle Opera or Fidelio.
- Strong interpersonal and communication skills with a focus on customer service excellence.
- Ability to stand for extended periods and lift up to 20 lbs.
- French language skills are a plus.