Job Description
Join our dynamic hospitality team as a Front Desk Agent in the heart of Washington DC! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown location. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth potential. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today to become the face of our establishment!
Responsibilities
- Manage guest check-ins/check-outs with efficiency and professionalism
- Handle reservation systems, room assignments, and billing inquiries
- Address guest concerns promptly and resolve issues with empathy
- Maintain accurate records of guest preferences and special requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years of front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent required
- Professional appearance and positive attitude