Job Description
Welcome to The Omni Group! We are seeking a dedicated and professional Front Desk Agent to join our high-energy team in Philadelphia, PA. If you thrive in a fast-paced environment and possess a passion for delivering exceptional hospitality, we want to hear from you.
As a key member of our operations team, you will be the face of our brand, ensuring every guest feels valued and welcomed. We specialize in shift work and offer competitive pay, flexible scheduling, and clear pathways for career advancement. Join us and grow your career in the heart of the city!
Responsibilities
- Greet guests warmly and efficiently manage the check-in and check-out processes.
- Answer incoming calls, respond to emails, and assist with general inquiries in a professional manner.
- Maintain a clean, organized, and inviting reception area at all times.
- Handle guest complaints and special requests with empathy and prompt action to ensure satisfaction.
- Process daily financial transactions, including cash, credit, and debit payments, ensuring accuracy.
- Collaborate with housekeeping and maintenance staff to address guest needs immediately.
- Adhere to all company policies, safety protocols, and local regulations regarding security.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in customer service, hospitality, or a receptionist role is preferred.
- Strong interpersonal communication skills with a focus on guest satisfaction.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficient in Microsoft Office Suite and property management systems.
- Professional appearance and a positive attitude.
- Ability to stand for extended periods and lift light objects.