Job Description
Are you a natural people person looking to launch a rewarding career in the hospitality industry? Grandview Hotel Group is currently seeking a friendly and professional Front Desk Agent to join our award-winning team in the heart of Seattle.
We pride ourselves on delivering exceptional guest experiences, and we are looking for individuals who share our passion for hospitality. Whether you are just starting out in your career or looking for a stable, full-time opportunity, we provide the training and support you need to thrive. Join us and become a key part of our dynamic community.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a positive first impression.
- Check-In/Out: Efficiently manage the check-in and check-out process, including handling payments and verifying guest information.
- Guest Services: Respond promptly to guest inquiries via phone, email, or in person, assisting with directions, restaurant reservations, and local recommendations.
- Problem Solving: Address guest concerns or complaints with patience and empathy, escalating issues to management when necessary to ensure satisfaction.
- Front Desk Operations: Maintain an organized reception area, manage the lobby, and handle mail and packages as needed.
- Security: Monitor building security systems and ensure the safety and privacy of all guests and staff.
Qualifications
- Experience Level: No prior experience required – we welcome enthusiastic candidates looking to learn!
- Age Requirement: Must be at least 18 years of age.
- Communication: Excellent verbal and written communication skills in English.
- Demeanor: A friendly, outgoing personality with a strong focus on customer service.
- Availability: Must be available to work flexible hours, including weekends, holidays, and evenings.
- Technical Skills: Basic computer proficiency and comfort with Point of Sale (POS) systems is preferred but not required.