Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Milwaukee! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our downtown luxury hotel. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with precision. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Milwaukee's bustling hospitality scene.
Responsibilities
- Manage seamless guest check-ins/check-outs using Opera PMS system
- Handle reservation modifications and VIP requests with professionalism
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies for room upgrades and amenities
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Milwaukee attractions and transportation
- Flexible schedule availability including weekends/holidays
- High school diploma or equivalent