Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hospitality Group’s flagship property in Center City Philadelphia. We’re seeking energetic professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of America’s most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management software
- Handle guest inquiries, resolve complaints, and provide personalized recommendations
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments, manage reservations, and maintain accurate guest records
- Monitor security systems and emergency protocols during assigned shifts
- Upsell premium services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Philadelphia attractions and transportation
- Valid Pennsylvania driver’s license preferred