Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Houston Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in a dynamic 24/7 environment. This full-time position offers competitive pay, benefits, and growth opportunities within a premier hospitality brand. If you thrive in fast-paced settings and possess a passion for service, apply today to become the face of our iconic downtown location!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries, reservations, and concierge services
- Process payments and maintain financial transactions
- Resolve guest concerns with professionalism and empathy
- Collaborate with housekeeping and security teams
- Operate PMS systems and maintain guest records
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in PMS systems (e.g., Opera, Amadeus)
- Strong problem-solving and conflict resolution abilities
- Basic math and cash handling skills
- Valid Texas driver's license (preferred)
- High school diploma or equivalent