Job Description
Join the vibrant team at Grand Oakland Hotel as a Front Desk Agent and be the first point of contact for our esteemed guests. We're seeking a dedicated professional with exceptional hospitality skills to deliver outstanding service in our fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our renowned hotel chain. If you thrive in dynamic settings and have a passion for creating memorable guest experiences, apply today!
Responsibilities
- Check in/out guests efficiently while verifying reservation details and payment information
- Manage room assignments, key distribution, and guest requests with precision
- Process payments, handle cash transactions, and maintain accurate financial records
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Maintain a clean and organized front desk area at all times
- Utilize hotel management software (Opera) for daily operations
Qualifications
- Minimum 1 year of front desk or hospitality experience required
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings, weekends, and holidays (shift work)
- Basic math and cash handling skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; hospitality certification preferred