Job Description
Join our award-winning hospitality team in Oakland! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during flexible shift schedules. This full-time role is perfect for professionals who thrive in fast-paced environments and value work-life balance through varied shifts. Enjoy competitive pay, comprehensive benefits, and career growth in one of California's most vibrant cities.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservation inquiries and modify bookings via property management systems
- Process payments, resolve billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as first point of contact during emergency situations
- Execute shift-specific duties (overnight, weekends, holidays)
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Basic math accuracy for financial transactions
- Ability to stand for extended periods during shifts
- Valid California driver's license preferred