Job Description
Join Philadelphia's premier luxury destination as a Hotel Shift Worker at Grand Plaza Hotel. We're seeking dynamic professionals to deliver exceptional guest experiences across our 24/7 operations. This full-time shift-based role offers competitive pay, comprehensive benefits, and career growth opportunities in the heart of Center City. Perfect for night owls and early birds alike!
Responsibilities
- Manage seamless guest check-ins/check-outs during assigned shifts
- Monitor lobby security and access control systems
- Respond to guest inquiries and resolve service issues promptly
- Coordinate housekeeping and maintenance requests
- Operate hotel management software (Opera PMS)
- Handle cash transactions and balancing shift reports
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hospitality or customer service experience
- Flexible availability for day/night/weekend shifts
- Strong problem-solving and conflict resolution skills
- Basic computer proficiency with POS systems
- Ability to stand/walk for 8+ hours
- Pennsylvania Food Handler's certification (or willingness to obtain)
- Valid Pennsylvania driver's license preferred