Job Description
Join the vibrant heart of Minneapolis at our luxury downtown hotel! We're seeking passionate Guest Experience Specialists to deliver world-class hospitality. As the first point of contact, you'll create unforgettable moments for our discerning guests while showcasing the best of Minneapolis culture. Enjoy a dynamic work environment in a landmark location near the Mississippi River, with opportunities for growth and industry-leading benefits.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and VIP guest preferences
- Resolve guest inquiries promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate guest account records
- Act as local Minneapolis ambassador recommending attractions and dining
- Uphold brand standards while maintaining a polished appearance
Qualifications
- 2+ years luxury hotel front desk or guest services experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Valid Minnesota alcohol service certification (TIPS)
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking capabilities
- Fluency in English; Spanish proficiency highly valued
- High school diploma or equivalent required