Job Description
Join the vibrant team at Grand Harbor Hotels, Tampa's premier waterfront hospitality destination! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences during our high-demand shift schedules. This full-time role offers a dynamic work environment with competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Florida's tourism capital. Be the first point of contact for our international guests and contribute to our legacy of excellence in hospitality.
Responsibilities
- Manage check-in/check-out procedures efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with empathy and professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Maintain detailed records of guest preferences and feedback for personalized service
- Adhere to all safety protocols and emergency procedures during assigned shifts
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in property management systems (Opera, etc.) preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities in fast-paced environments
- Valid Florida driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification a plus