Job Description
We are seeking a highly organized and personable Front Desk Agent to join our team in Charlotte, NC. In this full-time role, you will serve as the face of our brand, ensuring every guest receives a warm welcome and exceptional service. We offer a dynamic work environment with various shift opportunities, including nights and weekends.
If you are looking for a stable career in hospitality with competitive pay and benefits, apply today to become part of our growing family.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes efficiently.
- Manage multi-line phone systems and respond to guest inquiries promptly and professionally.
- Monitor building security and access control to ensure a safe environment.
- Maintain the lobby and common areas to ensure they are clean, organized, and inviting.
- Process payments and reconcile daily financial transactions accurately.
- Handle guest complaints or special requests with patience and problem-solving skills.
- Assist with administrative duties, such as mail distribution and filing.
Qualifications
- Minimum of 1 year of experience in front desk, reception, or hospitality preferred.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and a positive, friendly demeanor.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficient in Microsoft Office Suite and basic computer skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- High school diploma or GED required.