Job Description
Are you a people person with a passion for hospitality? Grandview Hotel & Conference Center is seeking a dedicated Full-Time Front Desk Agent to join our dynamic team in the heart of Chicago. As the face of our brand, you will ensure every guest feels welcomed, valued, and attended to from the moment they arrive. We offer competitive pay, flexible shift work schedules, and a supportive work environment.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Flexible scheduling options to accommodate your lifestyle.
- Opportunities for career growth within the hospitality industry.
- Discounted stays at partner hotels worldwide.
- A vibrant team culture focused on service excellence.
Responsibilities
- Manage the front desk operations with a focus on efficiency and accuracy, including check-ins, check-outs, and reservations.
- Greet guests warmly, answer inquiries via phone and in person, and resolve issues promptly to ensure high satisfaction.
- Process payments and handle cash transactions with strict adherence to company policies.
- Maintain a clean, organized, and welcoming lobby area at all times.
- Collaborate with housekeeping and maintenance teams to address guest requests and room issues.
- Assist in managing the hotel's inventory and supplies as needed.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Detail-oriented with a professional appearance and demeanor.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).