Job Description
Are you a polished professional with a passion for hospitality? Horizon Hospitality Management is currently seeking a dedicated Front Desk Agent to join our thriving team in Houston, TX. We are looking for individuals who thrive in a fast-paced environment and are eager to provide exceptional guest experiences through our shift work opportunities.
In this role, you will be the face of our organization, ensuring every guest feels welcomed and valued from the moment they arrive. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement within the hospitality sector.
Responsibilities
- Guest Relations: Provide a warm, professional greeting to all guests, managing check-ins, check-outs, and room key issuance efficiently.
- Operations Management: Oversee the front desk operations, including answering multi-line phones, managing inquiries, and directing guests to appropriate departments.
- Reservation Management: Process reservations accurately using our Property Management System (PMS) and assist with room modifications or upgrades.
- Security & Compliance: Enforce hotel safety and security policies, conduct safety checks, and handle lost and found items with discretion.
- Administrative Duties: Process payments, prepare daily reports, maintain the lobby area's cleanliness, and update guest profiles.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk, reception, or guest services role preferred.
- Education: High school diploma or GED required; Associate's degree in Hospitality or Business is a plus.
- Skills: Proficiency in Microsoft Office Suite and experience with Property Management Systems (PMS) is highly desirable.
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Availability: Must be flexible to work various shifts, including nights, weekends, and holidays.