Job Description
Welcome to Grand Horizon Hotel & Resort, where we redefine luxury and hospitality in the heart of Las Vegas. We are currently seeking a dynamic and professional Front Desk Agent to join our full-time team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a Front Desk Agent, you are the face of our brand. You will manage guest check-ins and check-outs with efficiency and warmth, handle inquiries, and ensure our guests feel welcomed from the moment they arrive. We offer competitive shift differentials, comprehensive benefits, and a vibrant work culture that celebrates diversity and excellence.
Why Join Us?
- Competitive hourly pay with shift differentials.
- Health, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Opportunities for career advancement within the hospitality industry.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming calls and manage guest correspondence promptly and professionally.
- Process payments, handle cash, and balance daily shift reports accurately.
- Address and resolve guest inquiries, complaints, and special requests with a focus on customer satisfaction.
- Ensure the front desk area is tidy, organized, and welcoming at all times.
- Assist with concierge services, including directions and local recommendations.
- Adhere to all hotel policies, safety protocols, and security procedures.
Qualifications
- High school diploma or equivalent; prior hospitality experience is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and property management software is a plus.
- Strong problem-solving abilities and a professional demeanor.
- Ability to stand for extended periods and lift light objects.