Job Description
Are you a natural people person with a passion for hospitality? We are looking for a dedicated Front Desk Agent to join our award-winning team in the heart of Los Angeles, CA.
At Apex Hospitality Solutions, we pride ourselves on providing exceptional guest experiences. We are currently seeking energetic individuals to handle our high-volume front desk operations. Whether you are a night owl or a morning lark, we offer flexible shift work schedules to fit your lifestyle. Join us in creating unforgettable guest experiences while enjoying competitive pay and a supportive work environment.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- Flexible shift schedules (Days, Nights, Weekends).
- Generous employee discount on hotel stays.
- Career advancement opportunities within the hospitality sector.
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a high level of customer satisfaction and brand representation.
- Manages efficient check-in and check-out processes, including verifying guest information and processing payments accurately.
- Handles inquiries via phone, email, and in-person regarding hotel amenities, local attractions, and transportation options.
- Maintains the cleanliness and organization of the reception area, lobby, and public spaces to meet company standards.
- Assists with baggage handling, concierge services, and coordinating with housekeeping and maintenance teams.
- Monitors building security and access control systems to ensure the safety and privacy of all guests.
- Resolves guest complaints and issues promptly and professionally to ensure a positive stay.
Qualifications
- High school diploma or equivalent required; prior hospitality or customer service experience is highly preferred.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Proficiency in Microsoft Office Suite and property management systems (PMS) is a plus.
- Must be available to work varying shifts, including weekends, nights, and holidays to support our 24/7 operations.
- Strong problem-solving abilities and the ability to multitask in a fast-paced environment.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).