Job Description
Launch your hospitality career at Grand Plaza Hotel, a premier downtown Minneapolis destination! We're seeking energetic, guest-focused individuals for our Front Desk Agent positionâno experience required. Full training provided to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment.
Join our team of hospitality professionals and become the welcoming face of our luxury hotel. We value teamwork, attention to detail, and a passion for creating memorable guest experiences. Apply today to start your journey in the thriving Minneapolis hospitality industry!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Respond promptly to guest inquiries via phone, email, and in-person
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Resolve guest complaints with professionalism and discretion
- Maintain organized front desk area and confidential guest information
Qualifications
- No prior hotel experience requiredâcomprehensive training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Basic computer proficiency and comfort with reservation systems
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and commitment to exceptional customer service