Job Description
Welcome to The Grand Sterling Hotel & Spa, where luxury meets hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a Full-Time Front Desk Agent, you will be the face of our hotel. You will manage check-ins and check-outs with efficiency, answer inquiries, and ensure our guests feel welcomed from the moment they arrive. We offer competitive shift work opportunities for individuals looking to advance their careers in the hospitality industry.
Why Choose Us?
- Competitive salary and benefits package.
- Opportunities for career advancement within the hotel group.
- Employee discounts on dining and spa services.
- A vibrant, inclusive, and professional work culture.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer multi-line phone systems and transfer calls promptly.
- Handle guest inquiries, complaints, and requests with a focus on problem-solving and satisfaction.
- Process payments and manage room keys securely.
- Ensure the front desk and lobby area are clean, organized, and welcoming at all times.
- Assist with concierge duties, including directions and local recommendations.
- Adhere to all safety and security protocols and emergency procedures.
Qualifications
- High school diploma or GED required; hospitality or hospitality management certificate a plus.
- Previous experience as a Front Desk Agent or in a similar role preferred.
- Strong computer skills, including proficiency in Microsoft Office and hotel software.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Professional appearance and demeanor.
- Must be able to stand for extended periods and lift moderate amounts of weight.