Job Description
Welcome to Apex Hospitality Solutions, a leader in providing premium accommodation experiences across the United States. We are currently seeking a dedicated and professional Front Desk Agent to join our team in Oklahoma City. If you thrive in a dynamic environment and excel at creating memorable guest interactions, this is the perfect opportunity for you.
We are looking for individuals who are committed to excellence, reliability, and superior customer service. Join our team of professionals and enjoy a rewarding career in the hospitality industry.
Responsibilities
- Guest Welcome: Greet and welcome guests upon arrival with a warm and professional demeanor, ensuring a positive first impression.
- Check-In/Out: Process guest check-ins and check-outs efficiently, verifying identification and credit card information accurately.
- Communication: Answer incoming calls and emails promptly, responding to guest inquiries regarding services, local attractions, and hotel policies.
- Shift Operations: Manage the front desk operations during your shift, including handling wake-up calls, room service requests, and mail deliveries.
- Problem Resolution: Address guest complaints or issues with patience and professionalism, escalating complex matters to management when necessary.
- Administrative Tasks: Maintain accurate daily logs of room status, guest accounts, and key control procedures.
Qualifications
- Experience: Previous experience in a front desk, reception, or guest services role is preferred.
- Schedule: Must be available to work flexible shifts, including weekends, holidays, and nights.
- Technical Skills: Proficiency with hotel management software (PMS) and computer systems is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Education: High school diploma or GED equivalent required.
- Professionalism: Strong attention to detail and a customer-centric attitude.