Job Description
Join our award-winning luxury hotel in the heart of Raleigh, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, embodying our commitment to excellence. Enjoy competitive benefits, career advancement opportunities, and a vibrant downtown location.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modifications via phone/email
- Resolve guest concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) for daily operations
- Upsell hotel amenities and services to enhance guest stays
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency with property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Valid North Carolina hospitality certification preferred
- Fluency in English; Spanish a plus
- Flexible availability including nights/weekends/holidays
- Strong attention to detail and organizational abilities