Job Description
We are seeking a highly organized and welcoming Front Desk Agent to join our dynamic team in the heart of Tucson, Arizona. As a full-time member of our staff, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer competitive compensation and a supportive environment for those seeking reliable shift work opportunities.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Shift differentials for evening and weekend hours.
- Opportunity for career advancement within the hospitality industry.
If you have a passion for hospitality and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently while maintaining a professional demeanor.
- Manage check-out procedures, including processing payments and printing itemized bills.
- Answer incoming calls, manage emails, and respond to guest inquiries regarding amenities, local attractions, and room service.
- Handle guest complaints or issues promptly and professionally to ensure high satisfaction rates.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Perform light administrative duties such as data entry, filing, and inventory management.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for new arrivals.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred.
- Strong computer proficiency with hotel management software (e.g., Opera, StayNTouch) is a plus but not mandatory.
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Professional appearance and a friendly, approachable personality.
- Basic math skills for handling cash and credit transactions accurately.
- Ability to stand for extended periods and lift light objects.