Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand Bay Resort Tampa! We're seeking a dynamic professional to deliver exceptional guest experiences during overnight hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and are passionate about creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Florida's vibrant tourism industry.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Address guest concerns promptly and professionally
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and documentation
- Execute emergency protocols during overnight hours
- Uphold brand standards and safety regulations
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Proficiency with hotel management systems (e.g., Opera)
- Valid Florida driver's license preferred
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification a plus
- Strong attention to detail and organizational abilities