Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking a dynamic, customer-focused professional to deliver exceptional guest experiences at our downtown Chicago location. This part-time role offers flexible scheduling, competitive compensation, and opportunities for career growth within our luxury hotel chain. If you thrive in fast-paced environments and have a passion for hospitality, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Utilize hotel management software (Opera) for daily operations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years experience in hotel front desk or customer service role
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Chicago tourism attractions a plus