Job Description
Welcome to The Cavalier Hotel, a historic landmark offering world-class hospitality on the Virginia Beach oceanfront. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team. In this full-time role, you will be the first point of contact for our guests, ensuring a memorable and seamless check-in experience. We value our employees and offer competitive pay, comprehensive benefits, and a supportive work environment.
Our ideal candidate thrives in a fast-paced environment and is passionate about providing exceptional guest service. If you are looking for a stable career in the hospitality industry with opportunities for growth, apply today!
Responsibilities
- Guest Relations: Greet and welcome guests warmly, check them in efficiently, and provide detailed information about hotel amenities and local attractions.
- Reservations Management: Process incoming reservations accurately via phone, email, and online channels to maximize room revenue.
- Problem Resolution: Handle guest inquiries, complaints, and special requests promptly and professionally to ensure high satisfaction levels.
- Security & Access: Monitor front desk activity, manage room keys/cards, and ensure the security of the hotel premises and guest safety.
- Communication: Relay messages to guests and staff, answer multi-line phone systems, and coordinate with housekeeping and maintenance teams.
- Shift Coordination: Adhere to the assigned shift schedule, including weekends and holidays, to ensure 24/7 coverage.
Qualifications
- Experience: Previous experience in hospitality, hotel front desk operations, or customer service is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in MS Office and property management systems (PMS) is a plus.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Flexibility: Ability to work various shifts, including weekends, nights, and holidays.
- Professionalism: Must present a neat appearance and demonstrate strong interpersonal skills.