Job Description
Welcome to The Grand Plaza Hotel & Suites, where we define excellence in hospitality. We are currently seeking a dedicated Full-Time Front Desk Agent to join our dynamic team in the heart of Wichita, Kansas. In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay.
Our ideal candidate is a self-motivated professional with a passion for service. You will be responsible for managing guest check-ins and check-outs, handling reservations, and ensuring a seamless experience for every visitor. If you thrive in a fast-paced environment and love making people feel at home, we want to meet you.
Responsibilities
- Greets guests warmly upon arrival and registers them using the Property Management System (PMS).
- Manages the front desk operations, including answering phones, taking reservations, and processing payments.
- Maintains the cleanliness and organization of the lobby, reception area, and common spaces.
- Addresses guest inquiries, requests, and complaints promptly and professionally to ensure high satisfaction.
- Assists in coordinating housekeeping services and maintenance requests.
- Verifies identification and ensures compliance with hotel policies and local regulations.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hotel front desk or customer service role preferred.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Strong verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift moderate weight (up to 25 lbs).
- Flexibility to work various shifts, including weekends and holidays.